Free help-desk software for charitable institutions

Microfinance Focus, Aug. 14, 2009: Kayako, vendor of help desk software, CRM and live chat software solutions has announced the immediate availability of free, perpetual and unlimited licence for their help desk solutions for charitable institutions and open-source software projects.
Established in 2001 and now with more than 30,000 customers including the likes of FedEx, John Deere and ICANN, Kayako has help desk and live chat software solutions.
“We have been helping organizations and teams cut their costs by making their customer service more efficient and enabling them to offer easy-to-use self-help resources to their own customers,” said Jamie Edwards, operations manager at Kayako.
The free licence offer comes with 12 months of technical support. Eligible organizations are also entitled to receive any number of free licences of Kayako’s supplementary add-on products, such as KayakoMobile – a help desk management client for mobile devices.

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